Switch Your NHTD or TBI Waiver Home Care Agency: A Simple, Supported Transfer
You chose the NHTD or TBI waiver to live safely at home. Your home care should make that easier. If missed visits, constant aide changes or unanswered calls are wearing you down, you don't have to settle. Waiver participants have the right to choose their providers, and HouseCalls Home Care can help you move your Home and Community Support Services (HCSS) to our team without a gap in care.
You Have the Right to Choose Your Provider
The New York State Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Medicaid waivers are built around participant choice. You can decide which approved agencies provide your waiver services, and you can ask to change them if your needs aren’t being met. You don’t need to give a reason or “prove” a problem. Your comfort, safety and independence come first.
Your Service Coordinator is your partner in this process. They help update your Service Plan so your new provider is approved and your services continue.
Why Families Transfer Their Care to HouseCalls
People usually reach out to us when something in their current care isn’t working.
Common reasons include:
- Aides who arrive late, miss shifts or change too often
- Difficulty reaching the agency when something goes wrong
- An aide who isn't the right fit for their needs, personality or language
- Care that feels rushed or doesn't follow the Service Plan
- Wanting an agency closer to home, with an office in their neighborhood
What you can expect at HouseCalls:
- Consistent, trained aides matched to your needs and preferences
- A dedicated contact who answers your calls: 718-922-9200, ext. 815 for customer service
- In-home help, medication reminders and light housekeeping through HCSS
- Experience supporting people with TBI, dementia, Alzheimer's, Parkinson's, stroke and seizure disorders
- Eight offices across Brooklyn, Queens, the Bronx and Manhattan
How the Transfer Works
Switching agencies is easier than most people expect. Here’s what happens:
1. Call HouseCalls
Tell us you're on NHTD or the TBI waiver and want to transfer. We'll answer your questions and explain what's next.
2. Tell your Service Coordinator
Let your Service Coordinator know you want HouseCalls as your new HCSS provider. If it helps, we can join the conversation.
3. Your Service Plan is updated
Your Service Coordinator revises your plan and submits it for approval through the Regional Resource Development Center (RRDC).
4. We get to know you
Our team meets with you to learn your routine, needs and preferences, and to match you with the right aide.
5. Care starts on a set date
We coordinate the start date so your new services begin when your old ones end, with no gap in care.
What Stays the Same When You Switch
Your NHTD or TBI waiver enrollment and Medicaid coverage
Your Service Coordinator, unless you choose to change them too
Your other waiver services and providers
No cost to you for transferring your home care
Who We Serve
HouseCalls supports NHTD and TBI waiver participants across New York City. You may qualify for waiver services if you:
- Have Medicaid coverage
- Need a nursing home level of care but want to live at home
- Are 18 or older with a physical disability or traumatic brain injury
- Are 55 or older with cognitive decline
We care for people living with dementia, Alzheimer’s, memory loss, traumatic brain injury, Parkinson’s, stroke, seizure disorders and other conditions.
Frequently Asked Questions
Can I change my NHTD or TBI home care agency?
Yes. Waiver participants have the right to choose their service providers and to request a change at any time. Your Service Coordinator will help update your Service Plan.
Will my services stop while I transfer?
No. We coordinate the start date with your Service Coordinator so your new care begins when your current services end.
Do I have to tell my current agency I'm leaving?
Your Service Coordinator handles the provider change through your Service Plan. You don’t have to explain your decision to your current agency.
Does transferring cost anything?
No. Your waiver services are covered by Medicaid, and changing providers doesn’t change that.
How long does a transfer take?
It depends on your Service Plan approval, but our team moves quickly and keeps you updated at every step.
Can I keep my current aide?
If your aide is interested in joining HouseCalls, talk to us. We’ll let you know what’s possible.
Do I also need to change my Service Coordinator?
No. You can keep your Service Coordinator and change only your home care provider, or change both. It’s your choice.
Locations
HouseCalls Home Care
Find a location near you and experience our dedication to your health.
Ready for Care That Works for You?
You deserve reliable, respectful care at home. Call HouseCalls at 718-922-9200 or start your transfer online, and we’ll guide you through every step.
Contact us
Customer Service Phone Number:
East Flatbush
– Brooklyn
4920 Church Ave, Brooklyn, NY 11203
East New York
– Brooklyn
1950 Fulton St, Brooklyn, NY 11233
Sunset Park
– Brooklyn
5803 8th Ave, Brooklyn, NY 11220
Bronx
– New York
1878 Cross Bronx Expy, Bronx, NY 10472
Jackson Heights
– Queens
72-16 Roosevelt Ave 2nd fl, Queens, NY 11372
Jamaica
– Queens
90-50 Sutphin Blvd, Queens, NY 11435, USA
Manhattan
– New York
4257 Broadway, New York, NY 10033
Glendale
– New York
65-06 Myrtle Ave, Flushing, NY 11385